Final week, I ordered a big meal for myself and some mates via DoorDash. There was no approach so as to add a tip once I positioned the order, however I wasn’t too nervous – DoorDash assured me that I might add a tip after the order was positioned or delivered.
That is the primary time I’ve used the service since November, and DoorDash has made some large modifications since then: In protest of New York Metropolis’s legislation guaranteeing supply drivers a minimal wage, the platform eliminated the flexibility so as to add Operate of tip: You place your order. Now, in New York Metropolis, prospects like me who need to proceed tipping should achieve this after inserting their order.
It wasn’t till I went again so as to add a tip to my dinner order that I noticed how tough DoorDash made the method, even after the preliminary cost. On the DoorDash web site, I scoured my receipts and previous orders pages on the lookout for methods so as to add a tip. I checked my affirmation e mail for an “add tip” possibility. there may be nothing.
The one approach I might add a tip was to message DoorDash assist through chat and ask so as to add the tip manually. Irritated, I requested why there was no possibility after cost so as to add a tip to the particular person delivering the meals in particular person, and received a imprecise reply about how DoorDash was updating the system. Then the chat got here to an abrupt finish.
One other particular person’s take a look at edge Reporters discovered related boundaries to tipping. On the DoorDash app, when viewing previous orders, the “Add Tip” possibility is close to the highest. However I can not discover this selection on-line. I haven’t got the DoorDash app and don’t desire it, however would love a straightforward approach so as to add tricks to my drivers.
DoorDash’s attain extends even past its personal app: Some eating places use the corporate’s infrastructure on their web sites to course of orders. DoorDash’s involvement is not all the time apparent, however supply drivers could miss out on suggestions if there are boundaries to including them. Take, for instance, the net ordering web page of Han Dynasty restaurant in Brooklyn, which makes use of DoorDash. There isn’t a choice to tip at checkout; there may be additionally no point out of the flexibility so as to add a tip afterward.
DoorDash did not instantly reply my query about whether or not this was a bug or a characteristic.
DoorDash’s follow of accelerating suggestions after an order is positioned is the corporate’s approach of throwing tantrums over its new $17.96 hourly minimal wage for supply drivers. In saying the change to how suggestions are paid, DoorDash referred to as New York Metropolis’s legislation “ill-conceived” and “excessive.” Beforehand, supply staff earned about $7.09 an hour, regardless of their job being harmful and thankless.
“We all know that tipping continues to be an essential approach for shoppers to precise their gratitude to Dasher, so shoppers can nonetheless tip after checkout and inside 30 days of inserting their order,” the corporate wrote in an announcement concerning the tip modifications. Sure, Positive, there’s nonetheless a approach so as to add a tip to your DoorDash order — the corporate will simply make you leap via hoops to do it.