Replace: After an AWS outage this morning, our servers had been overloaded and a few consumer information was corrupted. We at the moment are conscious of a safety subject that enables some customers to see thumbnails of cameras that don’t belong to them within the Occasions tab. Fortunately, they cannot watch the reside stream or view these movies, solely thumbnails.
We’ve got collected 14 studies of this incident up to now, however we’re at present figuring out all affected customers. These affected customers can be notified as quickly as doable. We can even ship a notification to all Wyze customers explaining what occurred.
As quickly as we noticed these studies, we closed the Occasions tab. We then added an extra layer of verification for every consumer earlier than they may see the thumbnail. For added safety, we at the moment are forcing a logout of all customers utilizing the Wyze app immediately to reset their tokens.
As soon as we’ve accomplished our investigation into precisely how this occurred, we’ll clarify in additional element and take additional steps to make sure that this doesn’t occur once more. Once more, we apologize for the inconvenience prompted to you immediately. Due to everybody who helped report the incident and helped get the gadget again on-line. We provide our deepest apologies to everybody affected.